What is Covered in Customer care training & communication workshop.
Communication & Customer care training, is vital to your salon. This workshop is Suitable for your whole team on a team building course or suited to new staff, trainees or current staff who may need a boost on where they are and where they want to be.
- This can cover anything you wish for your team.
- Questionnaire to get an inside to where they are and where they wise to be using some proven methods from my own business up skilling from Alan Austin Smith & Going for Growth.
- Conduct of a team.
- Consultation( Why do clients leave us).
- Effective communication.
- Expectations of staff conduct/Ethos.
- Documentation, Disciplinary and Incidents Reports.
- HR advice and conducting this into your salon.
- Your USP and your brand design.
Duration: 11 – 4 pm.
Next Date: For more email firstname.lastname@example.org
Location: In your own salon* or at Allure Midland College of Hair, Make up & beauty.
Awarding Body: The Salon Doctor.